Frequently Asked Questions

Where's my stuff?

Please check your tracking information on your shipping confirmation email. There will be with a tracking number and a tracking site. You can also track it by this link: https://www.ourfilters.com/customer/order/tracking 

 

What is your return policy?

We have a 30 days return warranty, counting from the date you receive the package. If you need any help, you can contact us via E-mail: support@ourfilters.com

 

Do you offer exchanges?

Sure, we do. We offer exchange and refund.

 

How much does shipping and handling cost?

We offer free shipping for all products.

 

What forms of payment does Ourfilters.com accept?

We accept Visa, MasterCard, American Express, Discover, JCB, Diners, PayPal.

 

Can I cancel an order once it has been placed?

In an effort to get our shipments to our customers as quickly as possible, we don't recommend cancelling an order once it has been placed. We can cancel the order only if it hasn't been shipped out. If it has been shipped out, please contact our customer service for more helps. 

 

What about my refund?

For credit card refund, it will take 7-14 business days to appear in your account, depending on your credit card company and any intermediaries..

For Paypal refund, it will take 48 hours.

 

How do I return an item?

If you need any help returning an item, please contact our customer support team via Email:support@ourfilters.com.